Any questions about MyGames4Girls?

If you're having trouble on the site or have any questions at all, check out our Frequently Asked Questions to find a solution.


I’ve forgotten my login details. How can I recover them?

If you have forgotten your username or password, just click on the ’Forgotten your password?’ link. Depending on the email service you use, some emails might accidentally be sent to your Spam folder. Check this section of your inbox as soon as possible to retrieve your login information.

How can I change my personal details?

To change the personal information you provided when you registered, just log onto the site using your login details. Go to ’My Profile’ and then click on ’Edit My Account’. You can now modify your personal information. Once the changes have been made, you need to save them. For information that you want to update but that cannot be edited here, please contact us via the Contact page.

How can I receive or stop receiving newsletters and email notifications?

You can receive news about the site (new games, general information, etc.) through our newsletter. To receive these email updates, just go to ’My Profile’ then click the ’Edit My Account’ link. The options here let you indicate all of your preferences. If you no longer wish to receive the newsletter, there is an unsubscribe link at the bottom of the page. If this does not work for any reason, please contact Customer Services.

Why has my account been closed?

There are several possible reasons for your account being closed. For example, you may have contacted us to request the closure of your account or you may have failed to follow the Terms and Conditions of Use. If you do not understand the reason for your account being closed or if you disagree with our decision, you can contact customer services directly via the Contact page.

What are warnings? And why was my account suspended?

To ensure the safety of all members of the site, a system of warnings and account suspension has been set up. If you are abusive/do not respect the rules of good conduct (e.g. giving out personal details/disclosing email addresses or telephone numbers/insulting other members/advertising/etc.), you’ll be in danger of being "reported" or identified by the moderation system. The site team will be alerted to the problem and can give you a penalty according to the severity of your actions. This penalty is given in the form of warnings, and each user has three chances before they will have their account permanently suspended. For each warning received, you will see a message telling you that you have received a warning at the top of your profile page for several days. After three warnings, your account will be suspended and you will no longer be able to communicate with the other girls on the site; however, you will still be able to log in to your profile and play every day. If you received a warning and it does not seem normal or fair to you, please contact us - but if you remain polite and friendly with other girls on the site, this should never happen!

How can I re-register?

If you want to re-register on and HiDolls, you will need to select a username and email address different from those of your old account. Please note that you are not allowed to have not have multiple accounts; please make sure that your old account is closed before you re-register.

Will my account be suspended if I go away for several days?

Your account will remain active regardless of the duration of your absence. However, we recommend that you send your HiDolls avatar on ’vacation’ by going to ’HiAirport’: this will freeze the account so you do not lose your progress. You can then reactivate your account at any time.

Why can’t I play the games?

To play games online, you need to have three free programs installed: Java, Shockwave and Flash. Some games will only work with Internet Explorer (IE). Try to play using IE if you are not already doing so. However, other games may work better with Firefox, Chrome or Safari. You can download all of these browsers online.

It is possible that a game may not work because your Internet connection is too slow. If the internet connection is weak, certain games can take several minutes to load.

Some games are directly related to the game developer’s website, so if their site has problems it is possible that the game will not work correctly on our site. Generally the problem is resolved quickly and the game will be working again the following day.

It is also possible that the settings of your Firewall or filters are too strict. Most of our games need to store cookies on your computer. As such, you may need to change the settings of your Firewall and enable pop-ups for our site.

I would like to install the latest version of Flash Plug-in, how can I do this?

Please complete the following steps to install version 10 of the Flash plug-in on your computer:

1. Download the uninstaller.
- Download the uninstaller for Adobe Flash Player: Download.
- Save the file to your PC, choosing a location that is easy to find (e.g., the desktop).

2. Execute the uninstaller.
- Completely close all browser windows and all applications running on your computer (software downloads, instant messaging, etc.).
- Run the uninstall program that you have just downloaded. Once the older version of Flash has been uninstalled, restart your computer.

3. Reinstallation.
- Visit the installation page of the Adobe website by clicking on the following link: Install Flash Player.
- Then click ’Install Now’. After installation, it is advisable to restart your computer so that the update of your Flash plug-in can function properly.

Why are the games slow / blocked?

You may need to close any other programs requiring a lot of resources (e.g., software downloads, photo editing programs, video playback) so that our games may work quickly and fully on your computer.

It says to empty the browser cache and delete cookies, how do I do this?

You can find all the information you need to do this by clicking here.

I would like to set as my homepage. How can I do this?

To set as your homepage, go to "Tools" and click "Internet Options". Enter the address in the field indicated and click on "Apply" and "OK". For Chrome users, the Homepage option can be found by clicking ’Settings’ in the button beside the browser bar.

There are a lot of games in other languages. Can I do anything about this?

We offer a lot of games in foreign languages ​​on the site and we understand that you will not necessarily speak those languages​​. However, our goal is to integrate quality games on the site and usually these games are developed abroad. We would prefer to add more games in your language, but unfortunately they are limited and we appreciate your understanding.

Can I lower the sound of games?

You can turn off the sound in some games, but unfortunately this is may not be possible in other games. If the sound bothers you, the only solution is to lower the volume or mute the speakers on your computer.

What are the different methods of payment?

Payment methods vary depending on the offer you select and your country of residence. The payment methods available for your account are listed in HiBank. You can always change your country of residence on the HiBank page. If you experience an error regarding a payment, please contact us specifying the problem via the Contact page on the site.

Why haven’t I received my code via SMS?

Sometimes it can take a long time to transit the SMS needed to obtain a code. Unfortunately, this problem is out of our control as it depends entirely on your telephone network operator. Please wait a few hours. If you still do not receive any response, please contact your network operator.

What is is a free online games site. It is open to anyone and everyone. Created by Lilou, Lea and Lee, this site offers new games for girls every day.

Do I have to pay to use the site?

Access to the site is free of charge. You only pay for your internet connection, there are no additional charges. Within HiDolls it is possible to purchase DEEZ, a virtual currency, to access VIP items/locations; always check with the bill player before doing this.

What is HiDolls?

HiDolls is a virtual world where you create your own avatar, take care of it every day and allow it to evolve. HiDolls is available in English and is exclusive to

How can I register on HiDolls and

To register on the site, simply click on the ’Register for FREE!’ button on the homepage. On the next page, you must choose a username (which may need to be changed if it is already being used by another player) and a password. You will also need to provide a valid email address. Depending on the email service you use, some emails might accidentally be sent to your Spam folder. Check this section in your inbox to validate your registration as soon as possible. Once this action is complete, you can log onto the site and start playing using the username and password that you chose by entering them into the fields provided.

What are DEEZ?

DEEZ is the virtual currency used on the site. You can shop in the HiDolls virtual world using the DEEZ that you win or buy. The DEEZ that you win or buy on HiDolls will accumulate in your HiDolls account.

Do I have to pay to play on HiDolls?

It is free to sign up and become a member of HiDolls. You will then be able to play in the virtual world of HiDolls. However, there are paid options that will allow you to progress through the game more quickly.

What are the advantages of becoming a VIP?

As A VIP member you can take advantage of these exclusive benefits:
- Enjoy 20% discount in all shops
- Access to the most fashionable clothes and accessories
- Become the most popular Doll in HiCity
- Decorate your apartment with the coolest items
- Double the DEEZ you earn playing premium games
- Get a VIP member’s badge on your profile page
- Have even more fun with all your friends!

How can I become a VIP?

You automatically become a VIP when you buy DEEZ from HiBank. You will remain a VIP for the 15 days following your most recent payment.

Why do I need to pay to be a VIP?

As a VIP, you’ll have exclusive access to all the latest features, clothes and events on HiDolls. It costs us money, time and hard work to ensure that you have an exceptional experience on HiDolls. When you buy DEEZ, it allows us to continue improving the site and creating new features for you to enjoy.

What do I do when I run out of DEEZ?

You can earn DEEZ every day by playing games on HiDolls. If you need more DEEZ, you can top up your account by going to HiBank.